For utility companies, it is often a struggle that multiple different applications are required for processes from finding the optimal routes (by using ESRI-Information) for technicians until receiving confirmations from the technicians about used materials, meter readings, and required efforts. Keeping labor costs low while at the same time raising the quality of the process seems like an impossible task. However, with an aging workforce and more demanding regulations year after year, this is what utility organizations expect their maintenance and service leads to achieve.

Being in the dynamic energy provider market with customers only one click away from a new supplier, utility organizations need solutions that support metering processes, improve response times, and honor customer appointments, while seamlessly collecting necessary data. At the same time, e.g. grid maintenance demands integration from different data sources like GIS and grid management applications to provide the technician with the right information.

SAP FSM is not just a “best of breed” in its area, it is also a great fit to the requirements in the utilities industry due to the highly automatable scheduling functionality, the offline capable mobile solution, and the flexibility, that is required in this type of business. Simplification, product intelligence and knowledge are what increases the 1st Time Fix Rate – which in the end generates the expected cost savings.

Whether you are looking for a stand-alone FSM implementation or already using the SAP Work Manager (WM), SAP Asset Manager (SAM), or even the SAP Service and Asset Manager (SSAM), Evora is there to help you find the best solution for your use case. That said, SSAM can be seamlessly integrated into SAP FSM and consume the full FSM functionality. We are looking forward to learning about your requirements. Get in touch!