Evora IT Solutions

SAP Support Consultant* (Remote)

maintenance Schweiz 2024

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Evora IT Solutions

SAP Support Consultant* (Remote)

maintenance Schweiz 2024

Job teilen:

LinkedIn
Facebook
Twitter
WhatsApp

Beschreibung

We are looking for experienced employees with in-depth knowledge of the standard service/maintenance modules and SAP Field Service Management, with strong problem-solving skills and effective communication with key users and other stakeholders of our international customers. Responsibilities and tasks: - 2nd level support for SAP users in different countries (ticket-based) - 3rd level support for SAP standard modules, customer-specific adaptations and additionally for the proaxia E4C FSM Integration or SAP Integration Suite. - Detailed problem analysis (debugging, adaptations) to develop solution proposals - Implementation of small projects and change requests in response to specific customer needs - Data and system administration - Maintaining customer relationships for support issues - Regular data analysis and reporting on tickets - Promoting the growth of younger employees in the team
Evora IT Solutions

SAP Support Consultant* (Remote)

We are looking for experienced employees with in-depth knowledge of the standard service/maintenance modules and SAP Field Service Management, with strong problem-solving skills and effective communication with key users and other stakeholders of our international customers. Responsibilities and tasks: - 2nd level support for SAP users in different countries (ticket-based) - 3rd level support for SAP standard modules, customer-specific adaptations and additionally for the proaxia E4C FSM Integration or SAP Integration Suite. - Detailed problem analysis (debugging, adaptations) to develop solution proposals - Implementation of small projects and change requests in response to specific customer needs - Data and system administration - Maintaining customer relationships for support issues - Regular data analysis and reporting on tickets - Promoting the growth of younger employees in the team

Teilen:

Facebook
Twitter
LinkedIn
WhatsApp

Job-Beschreibung

We are looking for experienced employees with in-depth knowledge of the standard service/maintenance modules and SAP Field Service Management, with strong problem-solving skills and effective communication with key users and other stakeholders of our international customers. Responsibilities and tasks: - 2nd level support for SAP users in different countries (ticket-based) - 3rd level support for SAP standard modules, customer-specific adaptations and additionally for the proaxia E4C FSM Integration or SAP Integration Suite. - Detailed problem analysis (debugging, adaptations) to develop solution proposals - Implementation of small projects and change requests in response to specific customer needs - Data and system administration - Maintaining customer relationships for support issues - Regular data analysis and reporting on tickets - Promoting the growth of younger employees in the team

What you bring:
– Completed training or studies in business or technical fields
– Additional training in the areas of IT, technology, communication, etc. is welcome
– Initial practical work experience desirable (advantageous, but not essential)
– Strong technical interest and IT affinity
– Basic knowledge of database management systems (e.g. MS Access, MS SQL) is an advantage
– Fluent written and spoken English and German
– Strong customer service skills
– Strong initiative and independence
– High level of willingness to learn and intellectual comprehension
– High level of quality awareness
– Basic programming skills

Nice-to-have:
– Knowledge of SAP Field Service Management (SAP FSM) in small and medium-sized industrial companies
– Knowledge of supporting field service solutions
Advanced knowledge of managing SAP HANA environments including Suse Linux OS

With us, you can expect not just a job, but a value-oriented collaboration in a global team. We live and promote our self-determined core values: Collaboration, Happiness, Trust, Commitment, Evolution and Entrepreneurship.

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